Exchange Policy – Kellestya

Time Frame: Items must be exchanged within 30 days of purchase.
Condition: Items must be unused, unwashed, and in their original condition with all tags and labels attached.
Receipt: A valid receipt or proof of purchase is required for all exchanges.

Personalized Items: Custom-made or personalized items cannot be exchanged.
Underwear and Swimwear: Due to hygiene reasons, we do not accept exchanges on underwear or swimwear.
Sale Items: Items purchased on sale or during promotions are not eligible for exchange unless they are defective.

In-Store Exchange: You can exchange items at any Kellestya store across the UAE. Please bring the item along with the receipt.
Online Exchange: For online purchases, please follow these steps:
- Contact our customer service team at [email/phone number] within 30 days of receiving your order.
- Provide your order number and details of the item you wish to exchange.
- Our team will provide you with further instructions on how to return the item.

If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement at no additional cost.

Refund Method: Refunds will be issued in the same method as the original payment.
Processing Time: Please allow up to 14 business days for the refund to be processed and reflected in your account.

For any questions or concerns regarding our exchange policy, please reach out to us: